Cancellation Policy

At Jangid Electronics, we aim to process and dispatch orders as quickly as possible so that your products reach you without delay. However, we understand that you may sometimes change your mind or need to cancel an order.

This Cancellation Policy governs the terms, timelines, and conditions under which orders placed on our Website can be cancelled, and how refunds for cancelled orders are handled.

You can request a cancellation depending on the shipping status of your order:

• Before Order Dispatch (Status: Pending / Processing): You can cancel your order directly from your customer dashboard under the "My Orders" tab. Alternatively, you can contact our support team. Upon successful cancellation, you will receive a full refund of the amount paid, with no cancellation fees.
• After Order Dispatch (Status: Dispatched / In Transit): Once an order is shipped, it enters the logistics chain and cannot be recalled or cancelled digitally. If you still wish to cancel, you must refuse the delivery when the courier executive attempts to deliver the package. Once the package returns to our warehouse, we will process a refund (refer to the RTO policy in the Shipping Policy).

Cancellation rules differ based on the payment method used during checkout:

• Prepaid Orders: For cancellations completed before dispatch, a full 100% refund is initiated back to your original source payment method (bank account, credit/debit card, or UPI wallet). Processing times take 3-7 business days depending on your bank's clearance cycles.
• Cash on Delivery (COD) Orders: While there are no financial payments to refund for cancelled COD orders, we closely monitor COD cancellations. If an account registers **more than two (2) consecutive COD order cancellations** or delivery refusals, Jangid Electronics reserves the right to disable the Cash on Delivery checkout option for that account. Future transactions will require prepaid verification.

Under certain rare circumstances, Jangid Electronics may be forced to cancel your order. We reserve the right to cancel any order for reasons including, but not limited to:

• Stock Outages: The product is temporarily out of stock or fails our pre-shipment quality control inspection.
• Pricing or Content Errors: Typographical errors, incorrect imagery, or system glitches resulting in incorrect product pricing or details.
• Fraud Prevention: Suspicion of fraudulent activities, duplicate accounts, or high-risk transaction alerts flagged by our payment gateway.
• Logistics Limitations: The shipping destination is marked as non-serviceable by our courier partners.

If we cancel your order, we will notify you immediately via email and SMS detailing the reason. A full 100% refund will be processed to your source payment method within 24 hours of cancellation.

For customers who book professional electronics repair services, the cancellation guidelines are as follows:

• You can cancel or reschedule a service booking free of charge up to four (4) hours before your scheduled time slot.
• If a booking is cancelled **less than four hours** prior to the slot, or if our technician arrives at the location and is turned away, a nominal **visitation fee of ₹199** will be charged.
• If you have prepaid a service fee online, the visitation fee will be deducted, and the remaining balance will be refunded to your bank account.