Privacy Policy

At Jangid Electronics, we are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how Jangid Electronics ("we," "our," or "us") collects, stores, uses, processes, and protects your information when you visit our website, use our mobile services, or make purchases.

By accessing this Website and providing your information, you consent to the collection, storage, and processing of your personal data in accordance with this Privacy Policy. This policy has been updated to align with the Digital Personal Data Protection (DPDP) Act, 2023 of India, the Information Technology Act, 2000, and other applicable data protection laws.

We collect personal data that is necessary to provide you with our products and services. This includes:

• Identity & Contact Information: Your full name, email address, physical delivery address, billing address, phone number, and account username.
• Authentication Data: Password hashes or authentication tokens if you register an account or log in via third-party services (such as Google OAuth).
• Transactional Information: Details of orders placed, services booked (such as appliance repair appointments), invoices, payment status, and order history.
• Financial Information: We currently accept Cash on Delivery only, so we do not collect or store any credit/debit card numbers, CVVs, or Net Banking passwords.
• Technical & Usage Information: Your IP address, browser type, device details, operating system, and data about how you browse and interact with our Website.

We collect personal data through various channels:

• Directly from You: When you register an account, fill out contact forms, book a repair service, subscribe to newsletter campaigns, or complete a purchase checkout.
• Automatically: Through browser cookies, web beacons, and log files as you navigate through our Website.
• From Third Parties: If you choose to log in or register using Google, we receive authorization data as permitted by Google's access control settings.

We process your personal data for legitimate business purposes and to fulfill our contractual commitments:

• Order Fulfillment: To process your orders, verify payments, generate GST-compliant invoices, and deliver products via our shipping partners.
• Service Bookings: To schedule repair technicians, track service statuses, and send reminders for booked services.
• Customer Communication: To send transactional updates, shipping alerts, order confirmations, and respond to support inquiries.
• Security & Verification: To detect, prevent, and mitigate fraud, unauthorized account access, and cyberattacks.
• Improvement & Customization: To analyze user behaviors, fix technical bugs, optimize page speeds, and improve navigation.
• Legal & Regulatory Compliance: To comply with tax audits, statutory reporting, consumer protection demands, or judicial orders.

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We share information only with authorized service providers who perform business functions on our behalf:

• Logistics Partners: Delivery agencies and courier aggregators who ship products to your physical address.
• Technology Services: Hosting providers, database servers, and transaction email delivery providers (e.g., SMTP dispatchers for invoices).
• Legal Compliance: We may disclose data when legally forced to do so to comply with law enforcement requests, court orders, or protective regulations.

Storage Location: We store your personal data on secure servers located primarily in India.

Security Measures: We deploy industry-standard administrative, physical, and digital security measures to guard your data, including Secure Socket Layer (SSL) encryption for all browser-to-server data transfers.

Retention Period: We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with tax and audit regulations, or resolve disputes under Indian contract guidelines (typically up to 8 years for business ledger audits).

Under the Digital Personal Data Protection (DPDP) Act, 2023, as a "Data Principal" (user), you possess specific rights over your personal data:

• Right to Access: You can request a summary of the personal data we hold about you and details of how we process it.
• Right to Correction & Completion: You can request to correct, complete, or update any inaccurate or outdated information.
• Right to Erasure: You have the right to request deletion of your personal data when the purpose for its collection is fulfilled or if you withdraw consent, unless legal preservation requirements apply.
• Right to Withdraw Consent: You can withdraw consent for marketing messages or data processing at any time.
• Right to Nominate: You have the right to nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, please contact our Grievance Officer using the details provided in Section 9.

We use essential and analytics cookies to enable shopping cart functionality, remember login sessions, and compile traffic reports.

For a detailed breakdown of the cookies we use and instructions on how to manage or restrict them, please refer to our dedicated Cookie Policy.

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, we have designated a Grievance Officer to address any inquiries, complaints, or data concerns:

We will acknowledge your grievance within 48 hours of receipt and aim to resolve the query or issue within 15 business days.